Every piece at Properly Holiday is made to order, just for you, in Fort Lauderdale, Florida. Because each piece is made by hand after you order it, please read this page before you order so you know what happens if something goes wrong or you change your mind.
If something arrives damaged or wrong
Please contact us within 14 days of delivery at johnpalmerpayne@gmail.com if your order arrives damaged or is not what you ordered. Tell us what happened and, if you can, send a photo. We will make it right by repairing it, replacing it, or refunding it.
Custom name plaques are final sale
Custom name plaques are final sale once you have approved the exact spelling in writing. We confirm the name with you before making your plaque, so please check the spelling carefully when you approve it.
Change-of-mind returns
If you change your mind about a non-custom item, you can return it within 14 days of delivery, in its original condition. Please email us at johnpalmerpayne@gmail.com first so we can arrange the return with you.
You cover the return shipping, unless the item arrived damaged or was incorrect — then we cover it.
Refunds
Refunds go back to the original payment method you used at checkout.
Contact us
Properly Holiday, handmade to order in Fort Lauderdale, Florida, by John Palmer Payne LLC. Email: johnpalmerpayne@gmail.com.